FAQ

Frequently Asked Questions

Orders & Delivery

Do you deliver all over Jordan?
Yes. We deliver to every governorate in the Kingdom.

How long does delivery take?
Orders are delivered within 1-3 business days.

How much is delivery?
Delivery is a flat 2 JD on all orders across Jordan, shown at checkout before you confirm.

How do I track my order?
We'll contact you by phone or WhatsApp to confirm your order and delivery time. You can also message us any time on WhatsApp.

Payment

Can I pay cash on delivery?
Yes. Cash on delivery is available for all orders across Jordan.

Products

Are your products original?
Yes, 100%. Every product comes directly from the brand through Perfect Care, BELL's team in Jordan.

What does hypoallergenic mean?
Hypoallergenic products are formulated to minimize the risk of allergic reactions and irritation. They are a great choice for sensitive skin, but everyone's skin is different, so we recommend a patch test on a small area before first use.

I'm not sure which shade to choose. Can you help?
Of course. Send us a photo in daylight on WhatsApp and we'll suggest the closest shade for you.

Returns & Exchanges

Can I return or exchange a product?
Yes, within 7 days of delivery, as long as the product is unopened and in its original packaging. For hygiene reasons, opened makeup cannot be returned unless it arrived damaged or faulty.

What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with a photo and we'll replace it at no extra cost.

Still have a question? Contact us and we'll be happy to help.